Disciplines
Management
Managed Services
Account Management
Company Processes

Industries
MSP
Health and Fitness
Information Technology
Retail

Education
CRM Config
SSAS
ITIL
CERT IV
Java
Frontline Management
Personal Training

Interests
Gaming
Coding
4wding
Camping
Fitness

SKILLS

5 - HTML - Linux - CSS  

4 - MySQL - Reports builder 3.0 - Google cloud - VPS deployments - SSRS - SSAS - SSIS - MSSQL  

3 - Ruby on rails - Arduino - Python - C - C++ - Git - Heroku - Bash scripts - Postgresql - JavaScript - Java  

2 - VB.  

1 - Meteor  

5 = Able to build a full application and capible of teaching others, 1 = Able to create "Hello World"

PROFILE

Over several years I have been fortunate to have had many roles and positions which has given me the ability to think on my feet and provide solutions quickly and efficiently.

Professional Achievements:

My current position comprises of MSSQL, SSIS, SSAS, SSRS where I have created and implemented a company wide analytic cube based on our ticketing system (Autotask) and monitoring system (N-Able) to deliver real time information for day to day business decisions. There is also administration of Sharepoint, CRM Dynamics, Autotask and small amounts of Azure, Office 365, MYSQL, sqLite, Ruby on Rails and JavaScript.

The communication skills that I have gained over the years, and as Business Intelligence/ Service Desk Manager, combines engaging with my team and customers on a daily basis including escalations and problem solving. Effective project management in my current position is vital to ensure that customer satisfaction is always high.

Currently I am learning and implementing CRM Dynamics 365 as our company’s content management system and overseeing that company wide processes, procedures and standards are met. Prior to this I implemented Autotask as the company ITSM system.

Personal development:

I am personally learning Ruby on Rails for a personal application, this application is a basic customer management system for property maintenance. The design I have is around booking in jobs and employees, logging time on those jobs and eventually quote/invoice management. I am also involved in developing a second application with a team of several people, this application also comprises of Meteor. I can provide a demonstration of these projects, if required.

With this personal application I have been able to grasp the basic fundamentals of Ruby on Rails and I have implemented small dashboard notification system within my current workplace (Azure hosted).

I am proficient in Linux based operating systems (mainly Debian and Ubuntu) and virtual private server deployment. It is vital in my mind to stick with best practices and industry standards when writing an application.

It is vital in my mind to stick with best practices and industry standards when writing an application.

I will be further pursuing my studies within software development as I have a strong drive for creativity.

For more details on my profile, including projects I have completed, please click the Github image above.